Remote Software Download

Please download and install the following software so that our Remote Engineer may assist you. Below are the instructions to configure the software.

STEP 1
Once RustDesk is installed, click on the 3 dots to add our settings, see the blue arrow below.

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STEP 2
Select Network on the left-hand side, then click the button on top to unlock the settings.

STEP 3
Click yes.

STEP 4
Click on ID/Relay server.

Click anywhere on the text below to copy it to your clipboard.

==Qfi0TROB1NNZjVLdlbrITc05GM2dHSuFUQWF2R0QVWVFGdUlUTtVnaX1WYiljWiojI5V2aiwiIiojIpBXYiwiI4IjMucDMx4SN24CN1EjI6ISehxWZyJCLigjMy4yNwEjL1YjL0UTMiojI0N3boJye

Now paste it using the clipboard button as shown below.

STEP 5
If the code was copied and pasted correctly it should look like the below image. If it was successful, please click the OK button.

STEP 6
Please close the settings tab.

STEP 7
Send the Nashua Support Engineer your unique ID. This should not be given to anyone else!